Skills

For 20 years I have worked in web, content, user, and service design. I have quite a broad toolkit of services that I can call on to help improve the customer and user experience of services and products.

See also: My CV.

As a leader, coach and mentor

1. Help you understand where user-centred design fits into your business strategy and process
2. Help with organisational design and digital transformation
3. Create job descriptions and career paths to attract the best talent to your organisation
4. Recruit and select talented people
5. Lead, coach and mentor design teams
6. Source and procure services and products, working to and managing budgetary constraints
7. Plan and roadmap deliverable value
8. Create style guidelines, standards and supporting documentation
9. Facilitate discovery workshops
10. Chair formal and informal governance meetings

As a designer and creator

1. Create wireframes and prototypes of varying fidelity to help test your theories about what will work for your customers
2. Build accessible, responsive websites
3. Create fresh content across a range of channels in a number of formats

As a researcher

1. Research what people can and can’t find, understand and do on your website
2. Research how people feel about using your service or product
3. Research how your competitors are tackling similar challenges
4. Conduct rapid, agile usability evaluations
5. Evaluate your product or service for accessibility compliance
6. Devise and test alternative information architectures
7. Evaluate the effectiveness of your digital content

My strengths

My top seven significant strengths are

• Leadership, taking responsibility for influencing and motivating others to contribute to the goals of success of the team and organisation.
• Creativity, generating new ideas and original solutions to move things forward.
• Relationship building, taking the steps to build networks of contacts and acting as a ‘hub’ between the people I know.
• Decisiveness, making quick, confident and clear decisions, even when faced with limited information.
• Compassion, demonstrating a deep and genuine concern for the wellbeing and welfare of others.
• Empathy, readily identifying with other people’s situations and can see things clearly from their perspective.
• Enthusiasm, demonstrating passion and energy when communicating goals, beliefs, interests or ideas I feel strongly about.