Guy Carberry /

Portfolio /

Help Centre

The Open University OU Help Centre is the first port of call for students looking for information, advice and guidance. It offers both self-service and mechanisms to contact the OU.

My work on the Help Centre included leading the team to embed a user centred design methodology and supporting processes to enable continuous improvement. Central to this was the capture and evaluation of student and tutor feedback. This feedback was regularly analysed for opportunities to improve the service to students and staff. Example feedback in the Help Centre Healthiness app (PDF). See also "You said, we did" data and high level report.

Help Centre home page.

Help Centre topic page.

Help Centre article page.

Help Centre search page.

Help Centre contact page.

Get in touch

I'm available to talk to you about how I might add some value to your digital services and products. You'll find me on LinkedIn, Twitter, Instagram, Facebook and Gmail (guycarberry).

Home | Services | Portfolio | Praise

Copyright © 2021 Guy Carberry

Site last updated 13 September 2021