This is an article from my old blog. My views may have changed with the benefit of hindsight and experience.

Coming back to life

October 12th, 2014

It’s been quiet round these parts for the last couple of years. No particular reason why. Someone said I should write up my experience of leading the redevelopment of the Open University online student Help Centre. This feels like a good place to do it.

Over the next few months I plan to cover managing a multi-disciplinary team, user experience design for the Open University, targeting personalised content, responding to feedback, agile development, insights and analytics, effective stakeholder engagement and public sector procurement processes.

Tags: ou