Guy Carberry /

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Complaints and Appeals service

I led the overall UX process for the redevelopment of the Open University Complaints and Appeals service. This including usability testing, wireframing and prototyping and working with back-office staff to improve the administrative processes for handling complaints.

Get in touch

I'm always up for a chat. You'll find me on LinkedIn, WhatsApp and Gmail (guycarberry).

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Site last updated 2 March 2024.